GẠO NÀNG THƠM CỒN VĨNH QUỚI - LÚA MÙA TƯ VIỆT

1. Exchange & return policy

All products bearing the SAHU brand are produced by SAHU Salt Company Limited. Thanks to the strict control process from raw materials to processing, we commit that our products meet market circulation standards, completely natural, without chemicals. Due to natural characteristics, some products do not contain colorants, drying agents, or anti-caking agents. There will be changes in color and moisture under certain conditions... but the quality is completely guaranteed. taste. We accept exchanges and returns to satisfy customers.

Products can be returned within 7 days of receipt. Returned products must still have seals, labels intact and be in resalable condition.

All returns are subject to product availability in stock. If in case the product is no longer in stock, SAHU has the right to provide the Customer with information about alternative products of equal or higher quality and value that the Customer can purchase. If the Customer does not wish to purchase such replacement products, SAHU will refund the money for the returned product.

2. Return and exchange process.

 

After the order is confirmed, if the Customer wants to return, please follow the following process:
Step 1: Log in to your shopping account at website sahu.vn

Step 2. Select Manage > Return request

Step 3: select the return product & fill in the reason for return
Step 4: press the button to request a return

SAHU will contact and process the Customer's request to exchange or return goods within 3-7 working days from the date of receiving the information.

Customers please call or text zalo to 0917 01 04 08 for the earliest support.

For SAHU sea salt:

Store in sealed packaging, in a cool, dry place

Natural sea salt products may become wetter in humid weather conditions. The juice in the salt dissolves and collects at the bottom of the bag/jar. Customers just need to discard this water and use normal salt.

To avoid watery salt, please dry the salt in the sun or dry/bake (70-80 degrees for 30 minutes), the salt will become dry.

Natural sea salt is recommended to be stored in ceramic or glass containers with lids.

Seasoning salt products should be covered after use to preserve the natural aroma of spices (an important factor for better seasoning salt). All seasoning salt products do not use colorants, flavor enhancers... so the color of the product is natural from the ingredients. Therefore they easily fade. However, the taste is still preserved. Customers can store in the refrigerator or a place not exposed to sunlight to preserve the color better.

For dried seafood & SAHU fish sauce:

All SAHU dried seafood & fish sauce products do not use preservatives, flavor enhancers, coloring agents, etc. Customers should store them in the refrigerator to keep the color and quality of the product at its best.

Some products easily change color if left for a long time (anchovies become dry), but the quality and taste of the product remains unchanged and can be used as usual.

1. Purpose and scope of collection

The main data collection on Sahu.vn website includes: email, phone, login name, login password, customer address. This is the information that the User is required to provide when registering to use the service and for Sahu.vn to contact for confirmation when the User registers to use the service on the website to ensure the rights of consumers. .

For users who are customers, during the transaction and payment process at Sahu.vn website, Sahu.vn only stores detailed information about the customer's paid orders and information about the bank account number. Customer's goods will not be stored.

Sahu.vn will also use both the User's personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type, total date, etc.) to increase the likelihood of Sahu.vn's response.

In terms of sites and services, as well as in developing new functions, features and services according to evolving trends and preferences.

Users will be responsible for the security and storage of all service usage activities under their registered name, password and email. In addition, Users are responsible for promptly notifying Sahu.vn about unauthorized use, abuse, security violations, and retention of registration names and passwords by third parties to take solutions. appropriate decision.

2. Scope of information use

Website Sahu.vn uses information provided by Users to:

Providing services to Users.

Send notifications about information exchange activities between Users and Sahu.vn website.

Prevent activities that destroy the User's user account or activities that impersonate the User.

Contact and deal with Users in special cases.

Do not use the User's personal information other than for confirmation and contact related to transactions at Sahu.vn website.

In case of legal requirements: website Sahu.vn is responsible for cooperating in providing User information upon request from judicial agencies including: Procuracy, courts, police investigation agencies related to certain legal violations by customers. In addition, no one has the right to violate User information.

3. Information storage time

The User's personal data will be stored until cancellation is requested or the User logs in and makes the cancellation. In all other cases, the User's personal information will be kept confidential on Sahu.vn's server.

Address of the information collection and management unit:

Sahu Salt Company Limited

Address: Thach Bi 1, Pho Thanh, Duc Pho, Quang Ngai, Vietnam

Customer care hotline: (+84) 917010408

4. Means and tools for users to access and edit their personal data

Users have the right to check, update, adjust or cancel their personal information by logging into their account and editing personal information or requesting Sahu.vn website to do this.

Users have the right to submit complaints about the disclosure of personal information to third parties to the Administration Board of Sahu.vn website. When receiving these feedback, Sahu.vn will confirm the information and is responsible for answering the reason, and at the same time guide the User to restore and re-secure the information.

5. Committed to protecting customer personal information

The personal information of Users on the website Sahu.vn is committed to absolute confidentiality by Sahu.vn according to the personal information protection policy of the Sahu.vn website. The collection and use of each User's information is only carried out with that customer's consent, unless otherwise provided by law. Sahu.vn commits that:

Do not use, transfer, provide or disclose to any third party the User's personal information without the User's consent.

In the event that the information server is attacked by hackers leading to loss of personal data of users, Sahu.vn will be responsible for reporting the incident to the investigating authorities for timely handling and notification. User is known.

Absolutely secure all User's online transaction information, including digital accounting invoice information and documents at Sahu.vn's level 1 secure central data area. Sahu.vn management requires individuals when registering/purchasing as a User to provide all relevant personal information such as: full name, contact address, email, identity card number. Citizen, phone number, account number, payment card number..., and is responsible for the legality of the above information. The Sahu.vn management board is not responsible nor will it resolve any complaints related to that User's rights if it considers that all personal information that User provided when initially registering is not valid. Exactly.

You can manage and delete cookies in your browser and device settings. For more information on how to do this, please visit your browser or device's help section.

6. Mechanism to resolve complaints and disputes

Sahu.vn is responsible for receiving complaints and supporting Customers related to transactions at Sahu.vn website. When a dispute arises, Sahu.vn promotes negotiation and mediation between the parties to maintain users' trust in the service quality of the Sahu.vn website and follows these steps:

Step 1: Customers complain about the Seller's goods via Contact, Customers can report directly to the management board.

Step 2: Sahu.vn's Customer Care Department will receive Customer complaints. Depending on the nature and extent of the complaint, Sahu.vn will have specific measures to support Customers. resolve that dispute. This department proactively resolves quickly and immediately responds to complaints based on the policies that Sahu.vn has announced within 7 working days.

Step 3: In cases beyond the capacity and authority of Sahu.vn, Sahu.vn will request the Customer to bring this case to a competent state agency for resolution according to law.

Sahu.vn respects and seriously implements the provisions of law on protecting the rights of Customers (consumers). Therefore, Customers are requested to provide complete, accurate, honest and detailed information about goods and services. All acts of fraud and fraud in business are condemned and must be fully responsible before the law.

If through agreement the conflict arising from the transaction between 02 (two) parties of the Customer and Sahu.vn cannot be resolved, then one of the 02 (two) parties of the Customer and Sahu.vn will have The right to ask competent legal authorities to intervene to ensure the legitimate interests of customers.