Obligations of the seller and the buyer

Dear customers,

We are pleased to accompany you on your journey to discover and enjoy the quintessence of traditional Sahu sea salt. To ensure the rights of both buyers and sellers, we would like to provide detailed information on the rights and obligations of each party during the transaction process.

  1. Buyer's rights and obligations:

    • Rights:
      • Receive the right quality product: Buyers have the right to require that the salt product must be as described, of guaranteed quality, free of impurities and properly preserved.
      • Receive correct quantity: The quantity of salt received must be exactly as stated in the order.
      • Receive goods on time: Goods will be delivered to the address provided by the buyer in the shortest time.
      • Returns: In case the product is defective or not as described, the buyer has the right to request a return.
      • Information security: Buyer's personal information will be kept absolutely confidential.
    • Obligation:
      • Full payment: The buyer is obliged to pay the full value of the order in the agreed form.
      • Provide accurate information: Provide complete and accurate address and phone number information for smooth delivery.
      • Check goods upon receipt: Buyers should carefully check goods upon receipt to ensure that the goods are not damaged or missing before signing for receipt.

  2. Rights and obligations of the seller:

    • Rights:
      • Receive full payment for goods: The seller has the right to receive the full payment for goods agreed with the buyer.
      • Require the buyer to inspect the goods: The seller has the right to request the buyer to carefully inspect the goods before signing for receipt.
    • Obligation:
      • Providing quality products: Ensuring salt products meet quality standards and food hygiene and safety.
      • On-time delivery: Deliver the correct quantity, quality and on time as committed.
      • Product warranty: In case the product has a manufacturer defect, the seller will be responsible for the warranty.
      • Customer information security: Secure customer personal information according to the law.

*Note:

  • Conditions for return: To return the product, the buyer must keep the product packaging, purchase invoice and contact us within the specified time.
  • Delivery Time: Delivery time may vary depending on delivery address and actual situation.
  • Payment methods: We support many different payment methods for customers to choose from.

We always put customer satisfaction first. Understanding the rights and obligations of each party will help the buying and selling process go smoothly and effectively. If you have any questions, please contact us at 0917010408 (office hours Monday - Friday) for the best support.