Goods inspection policy
- Define:
Goods inspection is to check and compare the products/goods received in the package Sahu sent to see if they match the customer's order or not.
- Regulations:
- Time to check goods:
Sahu allows customers to check in with the delivery staff at the time of receipt. Product testing is not supported.
After receiving the goods, if the customer discovers an error, he or she can contact the customer service department for return support.
- Scope of goods inspection:
Customers can check the actual products received, compare them with the products ordered on the website according to the following criteria: product code, size, weight,...
Absolutely do not peel or open product boxes with seals or preservation stamps.
You are not allowed to scratch codes for products with points or exchange gifts.
- Steps to take when the goods received are not as ordered.
When you check, the product received is not the same as the product you ordered. Please contact hotline 0917010408 or email info@sahu.vn to meet the customer service department.
In case Sahu incorrectly closes an order according to the customer's request, the customer may not receive the goods or make payment. In case the order has been paid, the customer can request to resubmit a new order or not, Sahu will refund you as soon as possible.
In case Sahu packs the goods according to the order, but the customer changes their needs, the customer can request a return and apply the return policy. In this case, the customer will pay delivery costs (if any).